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17-04-2021 07:58 PM
17-04-2021 08:18 PM
Hello @Blegal
If this was a PAYG number disconnected by the hibernation policy, you can read full details on this help page
Once the 273-day limit has passed, your number has been lost.
17-04-2021 11:21 PM
@Blegal : Sounds like it has gone into hibernation.
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.