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How can I get back my number disconnected for lack of use?

Blegal
Visitor
 
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

Hello @Blegal

 

If this was a PAYG number disconnected by the hibernation policy, you can read full details on this help page 

 

Once the 273-day limit has passed, your number has been lost.

XRaySpeX
EE Community Star
EE Community Star

@Blegal : Sounds like it has gone into hibernation.

 

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

 

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

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