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Help me

Andrei121
Investigator
Investigator

‎11-10-2021 07:22 PM

Good evening I wanted to make a subscription to a phone I paid upfront and after it gave error and took me money from the card I want to cancel 

0 Helpful
14 REPLIES 14
XRaySpeX
EE Community Star
EE Community Star

‎11-10-2021 07:25 PM

Do you mean a top-up on a PAYG phone?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Andrei121
Investigator
Investigator
In response to XRaySpeX

‎11-10-2021 07:34 PM

I don't want anything more just to put money back on the card and I'll give you the picture of the transaction 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Andrei121

‎12-10-2021 07:55 AM

Hi @Andrei121,

 

Welcome to the EE Community. 🙂

 

What was the transaction for? Was it a payment for a phone or a pay as you go top up?

 

James

0 Helpful
Andrei121
Investigator
Investigator
In response to James_B

‎12-10-2021 05:48 PM

To pay per month and took me money and after he did not mees

0 Helpful
Andrei121
Investigator
Investigator
In response to James_B

‎12-10-2021 05:49 PM

What will you have to that you can put my money back the data from the card

0 Helpful
Andrei121
Investigator
Investigator
In response to James_B

‎12-10-2021 05:56 PM - last edited on ‎12-10-2021 06:15 PM by

Where of these addresses either ************* or ***********. 

 

Mod edit: [please do not post personal information on the community]. 

0 Helpful
Katie_B
EE Community Support Team
In response to Andrei121

‎12-10-2021 06:18 PM

Hi @Andrei121. 

 

Was a duplicate payment taken?

 

I would recommend speaking to our customer care team on 150 who can look into this further for you. 

 

Katie 🙂

 

 

0 Helpful
Andrei121
Investigator
Investigator
In response to Katie_B

‎12-10-2021 06:41 PM

I'm not an EE customer I just want to take a phone and pay per month and couldn't give me the money it took me

0 Helpful
Katie_B
EE Community Support Team
In response to Andrei121

‎12-10-2021 06:46 PM

Hi @Andrei121. 

 

Have you received a confirmation email that the order was placed?

 

What phone did you order?

 

Katie.

0 Helpful