Help! No tracking number or order confirmation email/text

[olvrshrv]

I ordered a new iPhone 7 over a telephone call, and was told I would receive an email confirming this, as it was due for next day delivery.

The phone never arrived and I didn't receive an email confirming the order, so I don't have a tracking number to know when it will arrive.

What do I do? Please help.

[Jon_K]

Hi @olvrshrv.

Welcome to the community.

Have you checked your junk/spam folders to see if the email went there?

If you've still go no email, I'd recommend contacting our Customer Care team to check the status of your order.

Jon