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Have to keep resetting my modem

TC20
Visitor

‎07-11-2021 06:54 PM

I am having to reset my modem every other day. How do I get a new one. This one is several years old.

0 Helpful
2 REPLIES 2
Mustrum
EE Community Star
EE Community Star

‎07-11-2021 07:57 PM

You could give customer services a call in the morning. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎07-11-2021 08:05 PM

You could phone CS to request a replacement router but it probably won't solve anything as it's most likely an issue with your line. You've taken no steps to identify the cause. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful