Have had confirmation of replacememt sim being ordered twice but no delivery

[MasterBrown]

Neither of the delivery charges have been billed either. Should I presume the online service hasn't worked and just go in store? 

[James_B]

Hi @MasterBrown,

Welcome to the EE Community. 🙂

When did you order your SIM?

James

[MasterBrown]

Initially on the 15th November.

[Christopher_G · Accepted solution]

Hi @MasterBrown.

You probably should have received the SIM by now. If you're able to pop into a store, they should be able to give you a replacement SIM there and then, and also check what's happened to the other ones you ordered.

Chris