Google Play issue

Morris1979
Investigator
Investigator

‎10-09-2021 11:32 PM

I can no longer access Google play store as a error message appears advising there is a problem communicating with the google servers. Does anyone know this can be fixed? Thanks

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5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎10-09-2021 11:57 PM

Hi @Morris1979 

 

Go into settings - Apps/applications and then find Google play services and store. Then clear the cache/data. 

 

Also make sure you haven't logged out of your Google account.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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EssexBoyEE
Ace Contributor
Ace Contributor

‎11-09-2021 10:44 AM

Is this on a Samsung per chance ?

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Morris1979
Investigator
Investigator
In response to EssexBoyEE

‎11-09-2021 10:54 AM

Yes that's right, I have tried clearing the Cache's turning off I have booked an appointment at the EE shop this weekSent from my Galaxy
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Morris1979
Investigator
Investigator
In response to Northerner

‎11-09-2021 11:10 AM

Thank you but that hasn't workedSent from my Galaxy
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Christopher_B
EE Employee
In response to Morris1979

‎11-09-2021 01:02 PM

Hi @Morris1979

 

The team in store should be able to help you out with this. Please let us know what happens after your appointment.

 

Thanks 

 

Chris

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