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Gifting data

Johncv
Investigator
Investigator

I’m trying to gift data from my phone to my 4Gee WiFi. Both monthly plans on same contract. When I try, it tells me I can’t gift from a watch - I don’t have a watch!! Is gifting from phone to 4GEE WiFi not allowed. If not, where does it tell me that?

1 SOLUTION

Accepted Solutions

thanks. I clearly misunderstood what I was told. i might have looked for another solution to my rural broadband problem if I'd realised!!!

View solution in original post

14 REPLIES 14
XRaySpeX
EE Community Star
EE Community Star

Is the 4GEE WiFi on a 30 day contract? You can't gift to or from those. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

No, it’s an 18 month contract

XRaySpeX
EE Community Star
EE Community Star

@Johncv wrote:

Both monthly plans on same contract.

I presume you mean they are separate contracts under the same family MyEE a/c?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

yes, that's correct.

Christopher_G
EE Community Support Team

Hi @Johncv

 

Welcome to the community.

 

Could you try deleting and re-downloading the My EE app please?

 

Let me know if it's any better after that.

 

Chris

hi Chris,

 

made no difference. I get the same message regardless of using the app or the my ee website to try gifting.

Christopher_G
EE Community Support Team

OK thanks for confirming that, @Johncv

 

I'd recommend speaking to our Tech Gurus so that they can find out why this is happening.

 

Chris

thanks, Chris. It appears that, contrary to what I believed, you can't gift data from a phone to a 4G router, even although they are on the same contract. I understood this to be possible, but knew that router to phone was not allowed. So seems I have a phone contract with significantly excess data and a router contract with not enough!!

Christopher_G
EE Community Support Team

Is it a 4G Home router, @Johncv?


Chris