For up-to-date information and comments, search the EE Community or start a new topic. |
19-07-2020 12:27 PM
I’m trying to gift data from my phone to my 4Gee WiFi. Both monthly plans on same contract. When I try, it tells me I can’t gift from a watch - I don’t have a watch!! Is gifting from phone to 4GEE WiFi not allowed. If not, where does it tell me that?
Solved! See the answer below or view the solution in context.
27-07-2020 05:27 PM
thanks. I clearly misunderstood what I was told. i might have looked for another solution to my rural broadband problem if I'd realised!!!
19-07-2020 12:51 PM
Is the 4GEE WiFi on a 30 day contract? You can't gift to or from those.
19-07-2020 04:22 PM
No, it’s an 18 month contract
19-07-2020 04:35 PM
@Johncv wrote:
Both monthly plans on same contract.
I presume you mean they are separate contracts under the same family MyEE a/c?
19-07-2020 06:17 PM
yes, that's correct.
20-07-2020 08:31 AM
20-07-2020 08:50 AM
hi Chris,
made no difference. I get the same message regardless of using the app or the my ee website to try gifting.
20-07-2020 08:53 AM
OK thanks for confirming that, @Johncv
I'd recommend speaking to our Tech Gurus so that they can find out why this is happening.
Chris
20-07-2020 02:46 PM
thanks, Chris. It appears that, contrary to what I believed, you can't gift data from a phone to a 4G router, even although they are on the same contract. I understood this to be possible, but knew that router to phone was not allowed. So seems I have a phone contract with significantly excess data and a router contract with not enough!!
20-07-2020 02:50 PM
Is it a 4G Home router, @Johncv?
Chris