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Gifting data

Naomigf
Visitor

‎23-06-2021 05:04 PM

My husband and I have separate pay monthly accounts with EE.  He has my daughters phone on his account and can gift data to her, but he can't see how to gift data to me.  

 

Please help!

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎23-06-2021 05:10 PM

Hello @Naomigf , 

 

Welcome to the community,

 

You have to be on the same account, not separate accounts, that is why he cannot data gift to you, check here for more information on this:

 

https://ee.co.uk/help/help-new/offers-and-services/other/data-gifting

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
bristolian
EE Community Star
EE Community Star

‎23-06-2021 05:24 PM

Without knowing your individual circumstances, you may want to consider a change of ownership so as to have all your devices on the same billing account.

 

Details are on this EE help page under the third bullet point.

XRaySpeX
EE Community Star
EE Community Star

‎23-06-2021 05:25 PM

@Naomigf : If you want to gift data between the 3 of you you would need to call CS with both of you available to effect a change of ownership of 1 of your accounts. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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