Getting new PAC code as soon as number has transferred...?

Vixxx
Investigator
Investigator

‎24-06-2020 01:03 PM

Hi,

I moved to EE about 30mins ago (old number transferred from another network) but now I need a PAC from EE to move it back to the same network (new contract - as apparently you cannot move to same provider under different contracts...).

I have requested PAC from EE but it keeps coming up with an error.

Any ideas?

Do I need to wait?

TIA

V

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5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎24-06-2020 01:57 PM

@Vixxx : You'll need to wait for the no. to port into EE before you can port out. It could take 24 hours.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Chris_B
EE Community Star
EE Community Star

‎24-06-2020 02:00 PM

@Vixxx   Is your new EE sim working ?  Can you make a call/text use data ? Until you can do this then your number hasn’t ported yet.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Vixxx
Investigator
Investigator
In response to Chris_B

‎24-06-2020 03:57 PM

yes it is working, and I had a text to say it has changed etc, but now I need a PAC code to change it back to the provider my contract Is with..

When I txt PAC to 65075 it does nothing?

 

Thanks!

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Profile closed
Not applicable
In response to Vixxx

‎24-06-2020 03:59 PM

@Vixxx you won't be able to get a PAC code until tomorrow.

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Vixxx
Investigator
Investigator
In response to Profile closed

‎24-06-2020 04:01 PM

fab, thank you! I did wonder if that was the case

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