The EE Community

Account has been wrongly cancelled

I added my son to my account was told to collect SIM in my local store on a certain date, went in no SIM had been delivered (this was a Friday) was advised to come back on the Tuesday. Returned on the Tuesday no SIM arrived but the sale assistant cou...

Mis-sold EE contract and unable to resolve

Has anyone else experienced this with BT/EE – Mis-sold contract and threats over Ombudsman complaint? Just wondering if anyone else has been through something similar. Back in February I called BT to query two incorrect charges on my bill. The agent ...

Smart Hub plus with Yale Home Alarm Hub

Can anybody help me? I've recently purchased a Yale Home alarm system, when I came to install it I fell at the first hurdle, (connect the alarm hub to the router via the ethernet cable provided, switch on and wait 30s for the green light),  NO GREEN ...

Wifi 7 Extenders

Hi - Has anyone any experience of the new WiFi 7 Extenders? I have three attached to a hub pro. It seems the best I can get speed is around 200 - 300. Are the Extenders limited in speed? Had significant issues with the new hub pro by itself. On the a...

App is down want to know if theres a problem in wallasey with broadband

My printer cannot connect with wifi

I have an HP envy printer 4500. It is right next to the router and making signals as it is trying to connect to the router but cannot. The wireless network test result came back saying If MAC address filtering is enabled and you would like to keep it...

EE Perk issue with upgrade

Hi,I am trying to upgrade on-line and it won't allow me to apply my new EE Perk code to the upgrade, the package i am trying to take does not have any discount pre-aplied yet I get the following error: Code entered is not applicable with this data pl...

Can't call or receive calls Indonesia

Hi, I've tried finding my answer in other chats, but I've had no luck.I am in Indonesia and I can't make or receive any calls.  My global roaming activated since before, no set spend cap, network selection is automatic... I have purchased a local esi...

Sims

Hi I have two sims but not sure which one is mine and which is my sons as both have my number on them 

Problems with IPv6 on one EE SIM

I have two apparently identical EE sims in two apparently identical modems, with apparently identical settings, and with each modem being connected to an identical linux PC. Both PCs, by default, use IPv4v6 configuration. Both systems are located in ...