For up-to-date information and comments, search the EE Community or start a new topic. |
24-08-2021 09:01 PM
I've recently upgraded to fibre 36 from standard and my Internet drops on the regular and kicks everybody off the network. Part of the deal is we get FTTP, if fibre runs thru the street then to our property on the standard line instead of of a new fibre line would that cause a problem with the Internet?
Thanks in advance
Solved! See the answer below or view the solution in context.
24-08-2021 10:06 PM
There's a problem somewhere on the line, Internet stopped working a few times today. I just thought that going from FTTP to FTTC may have caused the problem.
24-08-2021 10:13 PM
You didn't go from FTTP to FTTC. I thought you went from standard ADSL to FTTC?
Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
Post your full router stats:
Full router stats are key to any speed & connection issues.
24-08-2021 10:44 PM
I get a little mixed up sometimes with adsl, fttp, FTTC but I have an Xboxone connected by ethenet everything else wireless and we all connections to WiFi but no Internet can't remember lights on hub tbh but I'll get stats now 2 min
24-08-2021 10:50 PM
I forgot to say Ive been using a bt smart hub instead of the EE hub as it seems to stay online longer so I have to swap the boxes over now
24-08-2021 11:13 PM
EE Smart Hub ManageradvancedPage
Technical log
InformationEvent logThis is a list of your EE Smart Hub settings and current statistics.
Product name:Smart Hub
Serial number:+EEH001+1912003009
Firmware version:v0.06.01.08190-EE
Firmware Updated:Sun Dec 13 00:25:27 2020
Board version:01
DSL uptime:0 Days, 0 Hours, 7 Mins, 22 Secs
Data rate:10.00 Mbps / 40.00 Mbps
Maximum Data rate:27.86 Mbps / 71.10 Mbps
Noise margin (up/down):17.7 / 15.1
Line attenuation (up/down):14.9 / 12.6
Signal attenuation (up/down):15.1 / 12.6
Data sent / received:72.0 MB / 1.7 GB
Broadband username:PRODUCTIONHQNUN@fs
2.4 GHz wireless network name:EE-Hub-qM
2.4 GHz wireless channel:Smart (Channel 6)
5 GHz wireless network name:EE-Hub-qM
5 GHz wireless channel:Smart (Channel 48)
Wireless security:WPA2
Wireless mode:Mode 1
Firewall:Default
MAC address:64:CC:22:4D:F4:76
Software variant:-
Boot loader:0.0.3-EE (Mon Dec 4 17:32:53 2017)
24-08-2021 11:19 PM
@XRaySpeX are three them?
Technical log
24-08-2021 11:41 PM
Technical log
25-08-2021 12:12 AM
@Vicgurt wrote:
It wont let me post my credentials on the page
Use the Camera icon above your text to upload an image file to here.
25-08-2021 12:40 AM
25-08-2021 12:41 AM - edited 25-08-2021 12:47 AM