Fttp on fibre 36

[Vicgurt]

I've recently upgraded to fibre 36 from standard and my Internet drops on the regular and kicks everybody off the network. Part of the deal is we get FTTP, if fibre runs thru the street then to our property on the standard line instead of of a new fibre line would that cause a problem with the Internet?

Thanks in advance

[Vicgurt]

There's a problem somewhere on  the line, Internet stopped working a few times today. I just thought that going from FTTP to FTTC may have caused the problem. 

[XRaySpeX]

You didn't go from FTTP to FTTC. I thought you went from standard ADSL to FTTC?

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

Post your full router stats:

• For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

[Vicgurt]

I get a little mixed up sometimes with adsl, fttp, FTTC but I have an Xboxone connected by ethenet everything else wireless and we all connections to WiFi but no Internet can't remember lights on hub tbh but I'll get stats now 2 min 

[Vicgurt]

I forgot to say Ive been using a bt smart hub instead of the EE hub as it seems to stay online longer so I have to swap the boxes over now 

[Vicgurt]

EE Smart Hub ManageradvancedPage

Technical log

InformationEvent logThis is a list of your EE Smart Hub settings and current statistics.

Product name:Smart Hub

Serial number:+EEH001+1912003009

Firmware version:v0.06.01.08190-EE

Firmware Updated:Sun Dec 13 00:25:27 2020

Board version:01

DSL uptime:0 Days, 0 Hours, 7 Mins, 22 Secs

Data rate:10.00 Mbps / 40.00 Mbps

Maximum Data rate:27.86 Mbps / 71.10 Mbps

Noise margin (up/down):17.7 / 15.1

Line attenuation (up/down):14.9 / 12.6

Signal attenuation (up/down):15.1 / 12.6

Data sent / received:72.0 MB / 1.7 GB

Broadband username:PRODUCTIONHQNUN@fs

2.4 GHz wireless network name:EE-Hub-qM

2.4 GHz wireless channel:Smart (Channel 6)

5 GHz wireless network name:EE-Hub-qM

5 GHz wireless channel:Smart (Channel 48)

Wireless security:WPA2

Wireless mode:Mode 1

Firewall:Default

MAC address:64:CC:22:4D:F4:76

Software variant:-

Boot loader:0.0.3-EE (Mon Dec 4 17:32:53 2017)

[Vicgurt]

@XRaySpeX  are three them?

EE Smart Hub Manager

Technical log

InformationEvent log

This is a list of your EE Smart Hub settings and current statistics.

Product name:Smart Hub

Serial number:+EEH001+1912003009

Firmware version:v0.06.01.08190-EE

Firmware Updated:Sun Dec 13 00:25:27 2020

Board version:01

DSL uptime:0 Days, 0 Hours, 7 Mins, 22 Secs

Data rate:10.00 Mbps / 40.00 Mbps

Maximum Data rate:27.86 Mbps / 71.10 Mbps

Noise margin (up/down):17.7 / 15.1

Line attenuation (up/down):14.9 / 12.6

Signal attenuation (up/down):15.1 / 12.6

Data sent / received:72.0 MB / 1.7 GB

Broadband username:PRODUCTIONHQNUN@fs

2.4 GHz wireless network name:EE-Hub-z9qM

2.4 GHz wireless channel:Smart (Channel 6)

5 GHz wireless network name:EE-Hub-z9qM

5 GHz wireless channel:Smart (Channel 48)

Wireless security:WPA2

Wireless mode:Mode 1

Firewall:Default

MAC address:64:CC:22:4D:F4:76

Software variant:-

Boot loader:0.0.3-EE (Mon Dec 4 17:32:53 2017)

[Vicgurt]

EE Smart Hub Manager

Technical log

InformationEvent log

This is a list of your EE Smart Hub settings and current statistics.

Product name:Smart Hub

Serial number:+EEH001+1912003009

Firmware version:v0.06.01.08190-EE

Firmware Updated:Sun Dec 13 00:25:27 2020

Board version:01

DSL uptime:0 Days, 0 Hours, 7 Mins, 22 Secs

Data rate:10.00 Mbps / 40.00 Mbps

Maximum Data rate:27.86 Mbps / 71.10 Mbps

Noise margin (up/down):17.7 / 15.1

Line attenuation (up/down):14.9 / 12.6

Signal attenuation (up/down):15.1 / 12.6

Data sent / received:72.0 MB / 1.7 GB

Broadband

2.4 GHz wireless network name:EE-Hub-z9qM

2.4 GHz wireless channel:Smart (Channel 6)

5 GHz wireless network name:EE-Hub-z9qM

5 GHz wireless channel:Smart (Channel 48)

Wireless security:WPA2

Wireless mode:Mode 1

Firewall:Default

MAC address:64:CC:22:4D:F4:76

Software variant:-

Boot loader:0.0.3-EE (Mon Dec 4 17:32:53 2017)

[XRaySpeX]

@Vicgurt wrote:

It wont let me post my credentials on the page 

Use the Camera icon above your text to upload an image file to here.

[Vicgurt]

[Vicgurt]