Friends and family

[Fayyazp12]

I have received a friends and family code from a family member but when I go to use it online whatever deal I try to use it on it says it is not eligible for that deal and I haven’t tried on multiple different deals and it’s the same message that comes up I can’t seem to find the terms and conditions for the code but the message I received for the EE code it says it can be used on any new or upgrade plans which I am due for any help would be appreciated 

thank you 

[Christopher_B]

Hi @Fayyazp12

Are you using a VPN at all? 

Thanks 

Chris 

[Fayyazp12]

Nope not using a VPN

[Christopher_B]

@Fayyazp12

Thanks for confirming that I appreciate it.

Could I please just double check where you got the code from?

Thanks 

Chris 

[Fayyazp12]

Received the EE code from my brother who works for BT

[Christopher_B]

@Fayyazp12 Is it possible for him to get you a new code?

Thanks 

Chris

[Fayyazp12]

I did get one and still the same issue

[Christopher_B]

Thanks @Fayyazp12

What plans are you trying to take? 

Thanks 

Chris 

[Fayyazp12]

Galaxy z fold 3 essential plan 100gb £75 a month I’ve tried the code on other deals and devices still the same issue

[Christopher_B]

@Fayyazp12 Is the deal discounted in any way?

Thanks 

Chris

[Fayyazp12]

Only with trade in but I have tried it with the offers that don’t include trade in and still have the same issue