Friends and family discount on good as new devices

jess_em23
Investigator
Investigator

‎20-11-2021 08:35 AM

Hi

Is anyone able to confirm if a F&F discount can be applied to a good as new device upgrade. When upgrading online it says it’s applied but wanted to double check. The last update I did it let me have the discount as well. 

Many thanks

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5 REPLIES 5
jess_em23
Investigator
Investigator

‎20-11-2021 08:49 AM

@James_B  Are you able to confirm whether this is still the case? Thanks 

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James_B
EE Community Manager
EE Community Manager
In response to jess_em23

‎20-11-2021 08:55 AM

Yes, it is @jess_em23

 

Hope this helps. 🙂

 

James

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Northerner
EE Community Star
EE Community Star

‎20-11-2021 09:00 AM

Hi @jess_em23 

 

You normally cannot have two discounts (including offers) apply at the same time. If the device or tarif is discounted the FF therefore might not work. 

 

Thanks



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jess_em23
Investigator
Investigator
In response to James_B

‎20-11-2021 09:00 AM - edited ‎20-11-2021 09:16 AM

@James_B I did my upgrade online last night and they rang me today today I can’t have ‘both discounts’ and that it’s never been allowed! I tried to say that I had it on my last upgrade but the lady I spoke to wasn’t having any of it so I cancelled my order! 
what else can I do? Thanks 

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James_B
EE Community Manager
EE Community Manager
In response to jess_em23

‎20-11-2021 09:17 AM - edited ‎20-11-2021 09:19 AM

Hi @jess_em23,

 

I've just doubled checked the terms and conditions for the new friends and family scheme that launched this year and it is no longer available for Good as New devices.

 

I'm sorry for any confusion caused.

 

James

 

 

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