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Free Xmas Gift -Where's the text message?

Scubatricky
Explorer

‎26-11-2019 06:14 PM

Upgraded on 5th December to take advantage of a new Samsung A70 and free Toshiba TV.  According to the information I should have received a text message 14 days after upgrading with the link to claim.  It's now 21 days and no text message or link?

 

Is this a scam by EE?  Or have they failed in their offer?

3 REPLIES 3
Scubatricky
Explorer

‎26-11-2019 06:32 PM - edited ‎26-11-2019 06:33 PM

Got plenty of texts suggesting I upgrade. Even though I'd just upgraded! Starting your feel this is a scam and I should just cancel the upgrade contract?

Screenshot_20191126-182948_Messages.jpg

 

0 Helpful
Northerner
Grand Master
Grand Master
In response to Scubatricky

‎26-11-2019 06:57 PM

Hi @Scubatricky 

 

Give CS a call if you haven't received your text. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Jon_K
Former EE Employee
In response to Scubatricky

‎27-11-2019 08:20 AM

Hi @Scubatricky.

 

Welcome to the community.

 

You will receive the text between 15-30 days after upgrading.

 

Don't worry if you haven't got it straight away.

 

Jon

0 Helpful