Free Beats flex earphones

[Webb123]

I took out a new sim only deal on 5th Dec.  Part of the deal with free beats flex earphones. I received the sim yesterday but no mention if the earphones. When will I get them? Will they automatically be sent to me or do i need to apply for them somewhere as there is no mention of them on my order confirmation? 

[Chris_B]

@Webb123  you’ll be notified within five days of receiving the sim 

[Beany96]

I’m in same boat, upgraded to a. £25 a month sim, had it now 15 days, but nothing about my beats flex’s 

[Katie_B]

Hello @Beany96. 

Thanks for coming back to the community. 

If you have received no further notification please get in touch with our customer care team who can look at this for you. 

Katie 🙂

[Webb123]

I am still confused as to when I will get the free beats headphones. I have seen 3 different conflicting responses from EE representatives on this forum and they all say different times. One says i will get a text after 5 days, one says they will automatically get sent out between 15-30 days and another says 15-45 days. Please can you confirm exactly how/when I should receive them?

[Alex_S]

Hi @Webb123,

You will receive a text message within 5 days with the terms and conditions of the offer.

Your order will then automatically be sent out to you 15-30 days after receiving your SIM.

Alex 🙂

[Webb123]

Hi has anyone received theirs yet. It has been 17 days since I took out my contract and I have heard nothing about the free earphones. How do I contact customer services?

[Leanne_T]

Hi @Webb123

Thanks for coming back to the community.

If you have not received the eligibility text message within 5 days with the terms and conditions for the offer, please call us on 150 our Mobile Care team can get this looked into for you.

Leanne.