Free beats flex earphones

Jessica0910 · ‎13-09-2021

I’ve had a message saying my order for Beats flex wireless earphones is being processed. I have not ordered these. I contacted EE and whilst they were looking into it the call disconnected. I have now had a message saying my order has been dispatched and I can track it with DPD.

I have recently upgraded to a sim only contract.

Am I being charged for these?

Northerner · ‎13-09-2021

Hi @Jessica0910

As @Leanne_T has asked it says on the sim only sales page:

Comes with Beats Flex on us

Available on selected SIM Only plans from £25 and above

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

View solution in original post

Leanne_T · ‎13-09-2021

Hi @Jessica0910

Thanks for coming to the community.

When did you upgrade to the SIM Only plan?

Is the plan £25.00 or over per month?

Thanks 🙂

Leanne.

Northerner · ‎13-09-2021

Hi @Jessica0910

As @Leanne_T has asked it says on the sim only sales page:

Comes with Beats Flex on us

Available on selected SIM Only plans from £25 and above

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

marion_rn · ‎15-09-2021

Thank you for this information. I was about to contact EE because I have just received the same SMS and had just upgraded to a SIM Plan last weekend.

Cheers!

Leanne_T · ‎15-09-2021

Glad you got the help you needed from the community @marion_rn

Leanne 🙂

jackharlow23 · ‎16-09-2021

ive had exactly same text today and moved to sim only 2 days ago.

happy to take them if they are free lol

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Free beats flex earphones