The EE Community

Smart Hub Pro or Plus?

Hello,I'm strongly considering EE as broadband in my new house but I can't decide between sticking with the standard Smart Hub Plus and adding Smart WiFi Plus extender or, alternatively, going with the new Pro equivalents. The £3pm difference is pret...

Son broke phone screen before paid anything

Hi, I bought my son a phone for his birthday, on contract. Id not even set it up or anything, not even out of the box. He got it out, he's autistic so does take things sometimes. He's shattered the screen, I got insurance with the contract. I haven't...

150 not working - SMS

I can't contact 150 via SMS. I can call but it doesn't provide me with the information I need. I wanted to understand my roaming charges for Belgium. 

Broadband missing email confirmation

Hi,I took out an EE broadband contract over the phone today in my online account the order is not showing. The only email I received is to sign the contract which was done over the phone. I have a reference number starting with AGT but it doesn’t wor...

Canceling my EE SIM 24 months plan

Hi everyone, I could really use some help!I’m looking to cancel my 24-month EE SIM contract, which began last July and is set to end next July. I’m currently on the 125GB plan with unlimited texts and calls for £25 a month.When I signed up, I had jus...

Email from CRS for outstanding balance from years ago

Hi, I’ve randomly received and email today from CRS stating there is an outstanding balance of £124 from the period Start Date: 11/03/2022End Date: 08/04/2023I’m extremely confused as I actually have no outstanding balance at all, I’m in credit. Ther...

When does flex pay on device have shut down due to bereavement finish