4GEE Router network symbol

[stephengary]

I have a 4GEE router which has kept dropping it’s connection, perhaps once a day, requiring a restart.

This has recently been getting worse and since Saturday afternoon the router has been showing a green (instead of blue) network light. I have two/three bars but no internet connection. Restart and reset have no effect.

The EE network status checker indicates a problem in my area and I have been receiving automatically generated texts apparently confirming this.

My questions are:

Is it a really network problem? And how long will I have to wait? (3/4 days already).

Or is my router faulty, as I suspect?

As you can imagine I am less than pleased.

Any help appreciated. 

[stephengary]

I have a 4GEE router which has kept dropping it’s connection, perhaps once a day, requiring a restart.

This has recently been getting worse and since Saturday afternoon the router has been showing a green (instead of blue) network light. I have two/three bars but no internet connection. Restart and reset have no effect.

The EE network status checker indicates a problem in my area and I have been receiving automatically generated texts apparently confirming this.

My questions are:

Is it really a network problem? And how long will I have to wait? (3/4 days already).

Or is my router faulty, as I suspect?

As you can imagine I am less than pleased.

Any help appreciated. 

[wardi]

Hi stephengary, I too have one of these routers.  In theory your mobile should be struggling for signal too if it's with EE.  I had an outage last year (speed dropped from 80 to 12 overnight!).  I did report the fault, the speed slowly recovered during the day and was back to normal after about 12-14 hours.

From your description they do seem to be working on the problem but it is taking some time.  Might be worth giving EE a ring to see if they can offer a progress report.  When you are selecting options don't forget that this router is classed as a 4G data device rather than broadband.  Best of luck!

[stephengary]

Thanks for reply wardi

I have BT mobile which you might expect to be the same these days but it isn’t, it’s signal is fine!

I have managed to contact EE since I posted this and confirmed a 'power outage' at the local mast with 'no end date from the field team'. 
Useful that isn’t it? In the meantime I’ve got a reduction in my bill and an appreciation for my patience and no internet! Hopeless!

Nice guy on the chat line though, so I guess that’s something. 

[Leanne_T]

Hi @stephengary 

Thanks for coming to the community. 

It sounds like you have already registered for updates on the Coverage and Network Status Checker, as soon as we have further details we will let you know by text or email. 

I hope this is sorted soon for you. 

Leanne.

[stephengary]

Hi Leanne thanks for your interest. Referring back to something @wardi said regarding trying an EE mobile to check the signal. 
I removed the SIM card from the router and put it in an iPhone and lo and behold a 4G signal! 
The SIM card still doesn’t work in the router though - green network symbol,  two bars but no internet connection. 
So again I wonder if the router is faulty, or something else...sigh!

[Leanne_T]

Hi @stephengary

Thanks for checking this. 

I would certainly suggest giving us a call on either 150 from an EE phone or 0800 079 8586 from any other phone and the team will be able to get this looked into further for you. 

Let me know how you get on.

Leanne.

[stephengary]

Hey Leanne 

I have now spoken to someone at EE as you suggested and it’s 'as you where' so to speak. 

There is a network issue, it is being worked on, there is no end date to the work, the router isn’t faulty (probably) and it’s a mystery why the SIM card would work in a phone and not in the router (possibly something to do with the different ways in which the devices handle 3G/4G signals?)

So I am reduced to waiting until the network is repaired...sigh again. 

Lovely guy on the line again, though. And thanks to you too for bothering. 

Gary

[Leanne_T]

Hi @stephengary

Thanks for coming back to me and letting me know. 

I hope this is resolved soon for you. 

Leanne.

[stephengary]

Just thought I might update you re network problem. It is finally resolved. I had a message this morning to say the network is fixed. That's 12 days since the problem arose. so I guess the key here is patience!

Unfortunately my patience ran out on Monday and I purchased a new router (TP-Link Archer MR600 since you ask - on offer at Amazon) which worked perfectly straight out of the box despite the network, at that point, still saying there was a fault! And its provided - so far, fingers crossed - a stable connection.

So I now have to decide whether to keep the new router or go back to the 4GEE. Ho-hum.