The EE Community

Confused about add-ons

I have just upgraded my plan that includes EU roaming. Why am I getting shown in my add-ons £2.47 per day roaming and also getting shown 7-day EU zone pass when I have it included for no extra costs? Screenshots are attached , it clearly states no ex...

Number migration and change of ownership

Hi My daughter currently has a number under Three, the contract is in my name but she's authorized person. This means she has some limitations on managing the account, specially considering I moved to Spain and she's still in the UK. Since the contra...

Plan subscriptions

I have a sim only contract now and previously a sim and phone contract. This has now ended and the payment stayed the same  even though the phone was fully paid for ! How can I check how far back I have been overpaying as I feel I am due a refund of ...

Hi can sumone help ive left EE why am i still getting billed im sure im due a re

Is the DVR Pro really this bad?

I've had mine for about a month, and it's a joke. Issues include:1. Overheating so that it drops of my network and will not work again until it cools down2. Recordings fail most of the time3. Minimal features (if this is the Pro-version, God preserve...

Bill payment isn't showing on EE after two weeks

I paid my bill via card on Tuesday 19th December for quite a sizeable amount of money, which was immediately taken from my bank account.The bill was still showing unpaid, and after getting in touch with customer services, they said to wait and the mo...

Now TV Boost Ultra - is this available on EE

Just bought a new tv and wanted to watch sky sports on ultra HD (via Now TV)Spoke to someone at EE and they said I was paying for the UHD package, but the UHD channels are not available on the guide.  When I go to the Now TV app, I can see that my vi...

Grassroots Football Sponsorship

Hello, I have a grassroots football team that need help towards new equipment & kits - are EE able to provide any sponsorship please? Thank you  

text problems

Hi, does anyone have any suggestions please-  for the last 4 weeks or so I've been unable to send texts from my iphone in UK to my Mum's mobile phone number in Ireland- she has a basic mobile (not a smartphone). Up until recently this wasn't a proble...

My phone is not working when roaming in Canada

Hi how can I get my phone to work I’m in Canada and done everything and have £25 enabled .