Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

4GEE Router network symbol

stephengary
Contributor
Contributor

‎07-04-2021 02:55 PM

I have a 4GEE router which has kept dropping it’s connection, perhaps once a day, requiring a restart.

This has recently been getting worse and since Saturday afternoon the router has been showing a green (instead of blue) network light. I have two/three bars but no internet connection. Restart and reset have no effect.

The EE network status checker indicates a problem in my area and I have been receiving automatically generated texts apparently confirming this.

My questions are:

Is it a really network problem? And how long will I have to wait? (3/4 days already).

Or is my router faulty, as I suspect?

As you can imagine I am less than pleased.

Any help appreciated. 

0 Helpful
13 REPLIES 13
EssexBoyEE
Ace Contributor
Ace Contributor
In response to stephengary

‎14-04-2021 04:25 PM

Are you saying you bought the TP-Link Archer MR600 and put your EE SIM in it or you've set up your new TP-Link Archer MR600 to your Home Broadband Connection.

 

Which 4GEE Device do you have that your having problems with ?

0 Helpful
stephengary
Contributor
Contributor
In response to EssexBoyEE

‎14-04-2021 06:45 PM

The former. I bought the TP-Link Archer MR600 and put my EE SIM in it.

And the problem router is EE’S own brand called the 4GEE router.

0 Helpful
EssexBoyEE
Ace Contributor
Ace Contributor
In response to stephengary

‎14-04-2021 06:49 PM

Yes there all called 4GEE that's why I'm interested in which Device you have or Model Number if you prefer

0 Helpful
stephengary
Contributor
Contributor
In response to EssexBoyEE

‎14-04-2021 07:20 PM

As far as I can make out when I purchased this last year there was only one EE 4g router and the model according to the box and the bottom of the router itself is ‘4GEE Router’. The only other thing is what I assume could be a model/serial number which is: HH70VB-2BE8GB3. Is that what you mean?

0 Helpful