FibrePlus without Landline - how do I access help?

[SteveW5]

All the routes to get help seem to request that I send a text with my landline number but I do not have a landline - how do I access help from EE?

[Chris_B]

@SteveW5  You call customer services from a phone.  You can call this number +44 7953966250

[SteveW5]

Thanks - I tried this - but it asks for my mobile phone number and will not let me proceed without one - I do not have an EE phone, just FibrePlus hone broadband?

[Leanne_T]

Hi @SteveW5

Thanks for coming to the community. 

You can call 0800 956 6000 and no number will be needed 🙂

Leanne.

[SteveW5]

Hi Leanne,

No - I tried that 0800 number and I get exactly the same automated message as before, asking for an 11-digit mobile number.

Getting frustrated now.  I just need to contact someone to find out what is wrong with my broadband connection.

Steve.

[XRaySpeX · Accepted solution]

Option 3 (BB) of the Freephone no. in my sig. never asks me for any phone no. I don't have a landline no. from EE.

[SteveW5]

This worked, and I received very helpful support from EE (once I got the right phone number!).

Thanks to those who replied and helped.

[Vicgurt]

Do you have a EE mobile phone number on associated with the account??

If so dial this number 08000798586

I think its option 3 then your EE mobile number then it go's thru to an actual person. But I think its 8 am until 9pm 

[XRaySpeX]

@Vicgurt : You don't give a mobile no. when you call BB Opt 3 on that no. See my previous post & OP's reply that it works.

[Vicgurt]

Sorry guys my net playing up and couldn't see the responses from my end