Facing issues in delivery
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27-09-2019
08:43 AM
- last edited on
27-09-2019
08:51 AM
by
DanielPA
I ordered iphone xs on 24 september 2019 with invoice no 0998 and tracing no with xxxxxxxxxx and company’s person is asking for insurance amount cost woth 90% of phones price so i need to cancel my order and refund my money or either you make delivery and insurance must be your look out
[Images rejected due to containing personal information]
[mod edit: please do not post personal information on the public board. Thanks!]
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27-09-2019 09:05 AM
Hi @Vikram
If you want to cancel your order then you need to speak to EE CS on 150.
There is no account access on these forums.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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27-09-2019 09:09 AM
Howcome am i responsible for insrance charges earlier no terms were known to after payment all the issues came over and if i need phone to be deivered at my place ,it is stuck in turkey ?
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27-09-2019 09:18 AM
Hi @Vikram
You will need to speak to CS on 150.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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27-09-2019 09:21 AM
And the number you provided for cancellation is invalid plz provide authentic number
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27-09-2019 09:30 AM - edited 27-09-2019 09:32 AM
Hi @Vikram
From EE Get in touch page:
Mobile or SIM only customers | ||
---|---|---|
Calling from | Number | Cost |
EE mobile | 150 | Free during our opening hours* (25p per call on pay as you go) |
EE landline | 07953 966 250 | Please refer to the pricing guide for calling costs |
Another provider | 0800 079 8586 | Check call charges with your provider |
From abroad | +44 (0) 7953 966 250 | Please check our roaming charges for calling costs |
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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27-09-2019 11:59 AM
Hi @Vikram,
Welcome to the EE Community.
The invoice you shared is not from a genuine EE store.
EE only ships products to the UK via our official online store or telesales team.
We've reported this retailer to Facebook.
Thanks
James
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27-09-2019 12:42 PM
They are using your name and website ?
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27-09-2019 12:48 PM
Hi @Vikram,
The retailer is using the EE brand without our consent and we have asked for the Facebook page to be taken down.
Thanks
James
