Extra charges on my bill
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
09-05-2020 01:24 AM
I've received an extra charge on my bill - 07944 8xxxx0 - 4GEE WiFi 24m 10GB £15 Any idea why? Thank you.
I THINK it might be for an optional add on (free wifi box) which I was told was added free of charge... .it looks as if I've been charged for this multiple times. My own fault for not checking my bill carefully, but I rely on it to be accurate - I should be paying around £30pm, but it's been consistently over £40.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
09-05-2020 08:19 AM
@RichardC2000 You got a free WiFi device but that device has a 24 month contract and that’s what this is. The word free meant no upfront cost to pay for the device.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
09-05-2020 10:52 AM
I'll need to go through the contract I signed to make sure. It was, I'm almost certain, explained to me that it would be included as part of my regular payments, as it wasn't something I needed long term (our house wifi was down, and I was looking for a temporary fix).
I haven't even used it for months, so I'm definitely paying for something I don't need.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
09-05-2020 01:18 PM
Hi @RichardC2000,
Welcome to the community 🙂
If you contact our customer care team, they will be able to check your account and ensure the correct charges and discounts are applied.
When you completed the sale/upgrade, did you do this over the phone or in one of our EE stores?
Alex 🙂
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
09-05-2020 04:25 PM
Thank you Alex. This was in store (Coventry city centre) and I remember accepting it as I was told that it would be within my existing deal with no extra charge.
In a way this is my own fault for not checking my bill, but this is the definition of a waste of money for me as I never use it.
Thank you.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
09-05-2020 04:29 PM
Hi @RichardC2000,
Thanks for getting back to me.
If you give our customer care team a call, they will be able to look into this for you and send any feedback needed to the store on your behalf.
Alex 🙂
