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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 3025 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 16374 Views
  • 51 replies
  • 65 Helpful

Upgrade

Hi I ordered a new IPhone 7 with my upgrade option. I got an email confirming that the order was completed and I would hear about phone being sent out but nothing . It’s been a while now . Can’t get through on the phone . Any ideas , thanks Paul. 

Unable to track my order

I have my confirmation email and tracking number, but there is no information on it yet. It's been 48 hours and I've ordered a phone that is in stock and should be delivery next day. I'm waiting for an additional sim too.  

Srboss27 by Explorer
  • 539 Views
  • 3 replies
  • 0 Helpful

Nintendo Switch ordered 6 weeks ago - no updates

Hi,I ordered a Nintendo Switch through Add To Plan on March 25th and received an email a few days later saying there was no stock (why was it available to order?). That was over 6 weeks ago and haven't heard anything else since, is there an ETA on wh...

TylerJH by Investigator
  • 647 Views
  • 1 replies
  • 0 Helpful

Order Query

Morning , I ordered an upgrade online on Friday , I have an order number but no tracking number. I’ve received no other email or text about delivery and cannot track my order. Has my upgrade been processed and is it on the way? 

Kylie9 by Visitor
  • 441 Views
  • 1 replies
  • 0 Helpful

Samsung watch

If i upgrade my Samsung Galaxy 46mm watch for a new one can the original watch be passed down to my son and be paired to his s9 phone and just used via bluetooth.?

MattHrv by Contributor
  • 672 Views
  • 3 replies
  • 1 Helpful

Ordered Samsung Watch on Monday, still no update?

Hi all, I ordered the Samsung Watch Active 2 (40mm in Pink Gold) on Monday 4th May, and I've still received no updates on my order other than the confirmation email I received that day. How long do they normally take to ship out smart watches? I unde...

zmcxd by Investigator
  • 471 Views
  • 3 replies
  • 1 Helpful

Extra charges on my bill

I've received an extra charge on my bill - 07944 8xxxx0 - 4GEE WiFi 24m 10GB £15 Any idea why? Thank you. I THINK it might be for an optional add on (free wifi box) which I was told was added free of charge... .it looks as if I've been charged for th...

I ordered an upgrade but no phone has arrived

Hello,    I ordered an upgrade on 29th April. iPhone SE, order number: xxxxxxxxxxxx   It was due to arrive the next day, 30th April. I’ve still not received my new phone and have no received any additional email or text correspondence, except the ini...

Watch Plan

I used to have an Apple Watch, but I do not use it any more.  How can I remove the watch plan, which seems to be costing me 17 pounds a month, from my account, please? Thank you.

Resolved! Change 'go live' date for home broadband

I have just placed an order for EE fibre broadband and been given a 'go live' date of 26th May.Does anyone know if I can amend this to a future date? I wish to 'go live' on the 4th June when my old supplier contract ends.Thanks,Fredgar

Fredgar by Explorer
  • 1751 Views
  • 2 replies
  • 1 Helpful