Ergent where is my order

[KazzyLou91]

I bought a phone from here on saturday had confirmation email but had nothing since as I am need of my new phone asap please can u tell me what is going on with my order

[James_B]

Hi @KazzyLou91,

Welcome to the EE Community. 🙂

Which phone did you order? Was it in stock?

Thanks

James

[Claireb84]

I've also ordered a phone on Friday 10th it’s taken my £50 upfront cost but not heard anything else,didn’t think it would take this long to receive a txt or email from dpd..

[Leanne_T]

Hi @Claireb84

Thanks for posting on the community.

Could you let me know which phone you ordered including the colour and size?

Was this showing in stock?

Leanne.

[Claireb84]

iPhone XR
Black 64gb it was in stock as it’s taken my £50 upfront cost
Sent from my iPhone

[Leanne_T]

Thanks for the quick reply @Claireb84

Once your order has been processed you will receive another email from us.

If you would like to get the order looked into please give us a call on 150, our Mobile Care team will check this for you 🙂

Leanne.