ERR_TOO_MANY_REDIRECTS Problem on almost every page

[olliegreen5]

Hi,

I've had this problem on the EE website ever since I created my account. Whenever I try to access certain areas, such as My Shop, Add to Plan, or the Pay Monthly page, I get immediately logged out and the page doesn't connect. It says "ERR_TOO_MANY_REDIRECTS."

I've tried clearing my cache and using different browsers and devices. Still same problem.

Anybody know a fix for this?

[Christopher_G]

Hi @olliegreen5

Welcome to the community. 

Thanks for trying to clear cache and cookies.

I've sent you a private message to get some more information from you.

Please have a look and get back to me.

Chris

[Clients]

Hello

I have been having this same problem. I've cleared my cache and cookies, but the problem keeps persisting. I want to view invoices but am unable to do so because of this problem. How do I fix this? 

[Leanne_T]

Hi there @Clients

Thanks for coming to the community.

Can you try and open your My EE account in a different web browser after you have cleared your cache and cookies.

If you have already tried this and get the same message, give our Tech Gurus a call on 150 they will help you get your account sorted 🙂

Let me know how it goes.

Leanne.

[Kingjobo1]

I have the same issue on all the my shop and upgrade links 

[Christopher_G]

Have you tried clearing your cache/cookies, @Kingjobo1?

Does this happen on more than one of your devices?

Chris