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EE are not letting me leave

january1
Visitor

‎14-01-2021 02:32 PM

EE do not acknowledge that I am the account holder when I login to my account, EE refuses to start live chats with me and when I spoke to them on the phone, EE hung up (after suddenly stopping talking). When I called EE back, no one answered (it was a bit like a crossed line).

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎14-01-2021 02:49 PM

Hello @january1 ,

 

Welcome to the community,

 

Liber chat is only for contract customers not pay as you go, if the latter applies to you then that is why, and also, it depends whether someone is available to live chat.

 

Not sure why you got cut off when speaking to EE, but it could be that the line went dead, this can happen and you think they hung up on you.

 

Due to the pandemic, there are fewer staff working, as some are self isolating etc. I would suggest you give them a call and they should be able to help. It sounds like it could be your phone or another reason may be adverse weather affecting it and that is why a cross line.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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