The EE Community

Microsoft Teams Quality Issue

Hello all,I've got an odd issue which I'm hoping someone can offer a steer on.I have the EE 1.6 Gb Full Fibre Busiest Home package with a Smart Hub Plus.All seemed to be working fine until my original Smart Hub Plus failed in Jan 2025. This was attri...

Charged for simple text message

When you send a text message it can travel by iMessage, SMS, MMS, or RCS.The choice is down to your phone type, your phone settings, your carrier's policies, the policies of the carrier used by the recipient, and the type of phone the recipient uses....

Extending ringing time on Nokia 105/ non smart phone

Hi, I want to extend ringing time of my Nokia 105. It only rings twice and cut off. As my phone is not a smart phone… those number came up on Google search did not work. Is there any different way? I tried to make my voice mail back on but it is not ...

WiFi

WiFi on my mobile works if I am at home but otherwise says not connected.  Not had this problem before.  How do I fix this please?  Mobile phone signal states good thank you for your help regards Leigh 

Web Protect

Having problems connecting to web protect to turn it off. Keeps saying there is a problem and they are trying to fix it. 

EE Wifi 7 Pro pairing issues with Broadband Router Pro 7

I have recently changed over from BT to EE but still on the same Gigabit service.  I was using my own Netgear Nighthawk Rax 200 Router which did a sterling job of up to 250mbps Wi-fi in my 3rd floor back office but thought I'd give the Wi-fi 7 Pro a ...

EE Failing Miserably in USA

After meticulously going through a process with EE to get assurance of being able to use my mobile while here in Florida EE has failed on all fronts. Other members of the family here with Vodafone have experienced NO PROBLEMS regarding and making or ...

I'm in Cyprus and cannot make calls back to the UK - message says calls barred

Zoom video quality poor on 1 gig fibre (but using VPN fixes it?)

I recently upgraded to 1 gig fibre and moved to 'the new ee' from a legacy ee broadband account. Since this change, my Zoom video quality is terrible. When I look at the statistics on zoom, im getting massive packet loss 60-80%. This was fine before ...