EE Broadband slower when plugged into the master socket

[Profile closed]

Hi there, I recently moved house. When I was temporarily setting my networking stuff up I decided to use the extension in my living room. After moving stuff etc I plugged my stuff into the master socket...the speed has dropped?

I assume it will go back up but I was just wondering if this was normal?

Thanks all

[XRaySpeX]

No it's not normal in a correctly wired home. Post your full router stats from each socket.

[Profile closed]

This is from the extension socket 

Uptime 11 hours 17 minutes

	Upstream	Downstream
Current Rate (kbps)	11887	79998
Max Rate (kbps)	11887	82559
SNR Margin (dB)	6.1	5.4
Line Attenuation (dB)	29.5	14.5
Errors (pkts)	1866	12925

This is from the master socket 

uptime 23 hours 27 minutes

	Upstream	Downstream
Current Rate (kbps)	11223	60386
Max Rate (kbps)	11223	61835
SNR Margin (dB)	6.1	4.2
Line Attenuation (dB)	33.6	14.7
Errors (pkts)	148	21

[XRaySpeX]

That shouldn't be. Do you know how the extension is connected to the master? Are you sure the extension is really a slave? Can you post pix of them with faceplates removed?

[Profile closed]

Pictures don't seem to work. They show a blue exclamation mark

[XRaySpeX]

They are awaiting approval. Post them again & I will do so.

[Profile closed]

There are no face plates per-say. There is a master socket in the hallway that my equipment is currently connected to. On the other side of that wall is that second socket with the extension from the third picture connected to that.

Pretty odd setup to be honest.

[XRaySpeX]

1. Middle pic: Can you undo the screws to reveal the box behind?
2. L pic is a OR NTE5C Mk4 Master socket. Going by Linebox NTE5C User instructions please reveal the back plate (2nd or 3rd pic) & back of filtered front cover (last pic on L). 

[Profile closed · Accepted solution]

Well I found the problem...the wiring is an absolute joke. Openreach's wire coming from outside doesn't reach the socket properly so the wires had to be extended using splicer joins. There were joins upon joins to the socket. Hence the drop in speed....

[XRaySpeX]

Well done!