EE Broadband slower when plugged into the master socket
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24-07-2021 10:39 PM
Hi there, I recently moved house. When I was temporarily setting my networking stuff up I decided to use the extension in my living room. After moving stuff etc I plugged my stuff into the master socket...the speed has dropped?
I assume it will go back up but I was just wondering if this was normal?
Thanks all
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25-07-2021 08:40 PM
Well I found the problem...the wiring is an absolute joke. Openreach's wire coming from outside doesn't reach the socket properly so the wires had to be extended using splicer joins. There were joins upon joins to the socket. Hence the drop in speed....
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25-07-2021 12:08 AM
No it's not normal in a correctly wired home. Post your full router stats from each socket.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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25-07-2021 01:37 AM
This is from the extension socket
Uptime 11 hours 17 minutes
Upstream | Downstream | |
Current Rate (kbps) | 11887 | 79998 |
Max Rate (kbps) | 11887 | 82559 |
SNR Margin (dB) | 6.1 | 5.4 |
Line Attenuation (dB) | 29.5 | 14.5 |
Errors (pkts) | 1866 | 12925 |
This is from the master socket
uptime 23 hours 27 minutes
Upstream | Downstream | |
Current Rate (kbps) | 11223 | 60386 |
Max Rate (kbps) | 11223 | 61835 |
SNR Margin (dB) | 6.1 | 4.2 |
Line Attenuation (dB) | 33.6 | 14.7 |
Errors (pkts) | 148 | 21 |
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25-07-2021 02:49 AM
That shouldn't be. Do you know how the extension is connected to the master? Are you sure the extension is really a slave? Can you post pix of them with faceplates removed?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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25-07-2021 02:53 AM
Pictures don't seem to work. They show a blue exclamation mark
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25-07-2021 03:11 AM
They are awaiting approval. Post them again & I will do so.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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25-07-2021 11:25 AM
There are no face plates per-say. There is a master socket in the hallway that my equipment is currently connected to. On the other side of that wall is that second socket with the extension from the third picture connected to that.
Pretty odd setup to be honest.
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25-07-2021 06:50 PM
- Middle pic: Can you undo the screws to reveal the box behind?
- L pic is a OR NTE5C Mk4 Master socket. Going by Linebox NTE5C User instructions please reveal the back plate (2nd or 3rd pic) & back of filtered front cover (last pic on L).
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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25-07-2021 08:40 PM
Well I found the problem...the wiring is an absolute joke. Openreach's wire coming from outside doesn't reach the socket properly so the wires had to be extended using splicer joins. There were joins upon joins to the socket. Hence the drop in speed....
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25-07-2021 08:44 PM
Well done!
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
