EE App Not Working | New User

[A_s_h09]

I have just joined EE today and my EE app is not working. 

Just says:

There seems to be something wrong with the configuration of your device.

I have uninstalled and reinstalled the app three times.

Rebooted the phone.

No change.

[Chris_B]

@A_s_h09   What phone is it and where did you get that device from ? 

[A_s_h09]

@Chris_B @It's a Xiaomi Redmi Note 9 Pro and I bought it off Amazon

It isn't rooted and I'm using my mobile data not WiFi. 

[Leanne_T · Accepted solution]

Hi @A_s_h09

Thanks for posting on the community.

Sorry, we aren't able to provide support for MIUI. I'd recommend contacting the manufacturer of your device to see if they can help with the incompatibility issue.
 
In the meantime, you can still access My EE at id.ee.co.uk/login.

Leanne.

[SnoopySpud]

Unfortunately, my EE app is not supported. I am using same device. 

I login using Chrome and I leave that tab open.. kinda app feeling 😄

[A_s_h09]

I keep getting logged out though. Any way around this?

[LittleBitGrump]

Uninstall it as this app is broken, I've got the same problem and EE unable to fix it. Shocking 

[Leanne_T]

Hi @LittleBitGrump

Thanks for coming to the community.

Which device are you using? 

Can you access your My EE account online?

Leanne.

[A_s_h09]

This workaround from a fellow EE community member worked for me:

Re: Can't login to myEE app

 

‎26-12-2020 06:47 PM

@jcn190671 there is an older version of the EE app which works on MI and that's what I currently use, and excluded it from updating via Google Play Store.

You can download it here.

(It's version 4.42 which is the latest version that still had worked for MI devices) 

[A_s_h09]

@jcn190671 there is an older version of the EE app which works on MI and that's what I currently use, and excluded it from updating via Google Play Store.

You can download it here.

(It's version 4.42 which is the latest version that still had worked for MI devices) 

[Telf]

Says google won't take responsibility unknown sources not secure ,