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16-02-2020 10:16 PM
..... ..was checking on my upgrade ... Was told yes all was fine with my upgrade to s20 ultra and would be with me in 7 working days !!!!! I pointed out handset not realised till 13th he agreed but said I would be getting mine quicker lol... . So now I am pretty sure live chat is waste of time..... In past has been brilliant
17-02-2020 07:32 AM
Hi @Kdonna
Pre orders are normally delivered before the release date as that’s one of the benefits or pre ordering (subject to stock) I've ordered mine via Samsung and hope to receive it early.
Don’t forget to order your free buds+ via the Samsung app on the phone when you receive your device.
Thanks,
17-02-2020 08:09 AM
But probably going to be 13th. Release day?
17-02-2020 10:26 AM
Hi @Kdonna,
Welcome to the EE Community. 🙂
The soonest you can expect to receive your new phone will be on launch day, 13 March 2020.
Thanks
James