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Do live chat people actually know what they're talking about

Kdonna
Established Contributor
Established Contributor

‎16-02-2020 10:16 PM

..... ..was checking on my upgrade ... Was told yes all was fine with my upgrade to s20 ultra and would be with  me in 7 working days !!!!! I pointed out handset not realised till 13th he agreed but said I would be getting mine quicker lol... . So now I am pretty sure live chat is waste of time..... In past has been brilliant 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎17-02-2020 07:32 AM

Hi @Kdonna 

 

Pre orders are normally delivered before the release date as that’s one of the benefits or pre ordering (subject to stock) I've ordered mine via Samsung and hope to receive it early.

 

Don’t forget to order your free buds+ via the Samsung app on the phone when you receive your device.

 

Thanks,



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Kdonna
Established Contributor
Established Contributor
In response to Northerner

‎17-02-2020 08:09 AM

But probably going to be 13th. Release day? 

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James_B
EE Community Manager
EE Community Manager
In response to Kdonna

‎17-02-2020 10:26 AM

Hi @Kdonna,

 

Welcome to the EE Community. 🙂

 

The soonest you can expect to receive your new phone will be on launch day, 13 March 2020. 

 

Thanks

 

James

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