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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 3027 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 16396 Views
  • 51 replies
  • 65 Helpful

Awaiting confirmation 4 days

I have ordered the iphone 11 and received an email so i can track the delivery. After 4 days it still says awaiting confirmation. I can see the phone is in stock on the website and in local stores so what is the holdup? Ee advertises same/ next day d...

Do live chat people actually know what they're talking about

..... ..was checking on my upgrade ... Was told yes all was fine with my upgrade to s20 ultra and would be with  me in 7 working days !!!!! I pointed out handset not realised till 13th he agreed but said I would be getting mine quicker lol... . So no...

Kdonna by Established Contributor
  • 919 Views
  • 3 replies
  • 0 Helpful

Online order tracking

Placed order for upgrade Samsung S20 ultra on 11th .. .Got order confirmation . .Spoke to someone via chat on 12th and order was confirmed . .. But when I put tracking info on comescomes it with nothing .... 

Kdonna by Established Contributor
  • 764 Views
  • 5 replies
  • 0 Helpful

No Order Updates

Placed an upgrade order yesterday morning 14-2-20 had an email saying we've got your order with all the details , had no further updates and no transaction showing on online bank for upfront cost. Order number begins with xko and says we cant show th...

AndyRH41 by Visitor
  • 585 Views
  • 2 replies
  • 1 Helpful

Photo ID expired

Hi all, I messed up here admittedly - placed an order for my new phone and went to collect today - was foolish to assume an expired passport for ID would be fine so legally I couldn't get the phone. I don't have a drivers license, so I really have no...

Phone call from 01844398610

I upgraded to a new phone yesterday without realising it was out of stock but it was available to order however it now says it’s in stock but I’ve not had an email to say been despatched and I had a phone call from this number 01844398610 but I misse...

Ellhol by Visitor
  • 1396 Views
  • 2 replies
  • 1 Helpful

Moved address

Can my upgrade phone be sent to the channel islands

No update from EE or DPD

Hi, On 08/02/2020 approx 1pm, I ordered a Samsung 43" 4k Smart TV as an add-on onto my current phone contract.The upfront cost was paid as stated on my bank statement, I received the initial email from EE from the customer service team titled "about ...

Jakyjj94 by Explorer
  • 977 Views
  • 3 replies
  • 2 Helpful

How Do I Change Address On A New Order

I've just placed an order but just realised that I've not changed the delivery address to my work address and noone's going to be home when it comes tomorrow.  DPD who are delivering say that I need to contact my supplier to do it but the office is c...

SIM only ordering inquiry

Hi, I ordered a new SIM only contract last Thursday (06/02) and received an email stating my order was on its way along with the XKO order number. I have not received anything further from either EE or DPD who I assume will be delivering the new SIM....