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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2649 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15521 Views
  • 51 replies
  • 65 Helpful

Wrong order

I have wrong order. From online.  10-2 inch.  I want. iPad Pro. 11 inch.   Can order new again with iPad Pro 11 inch. Not 10-2 inch  delivery come today. What can do. I want 11 inch only.   

Ward2020 by Contributor
  • 831 Views
  • 3 replies
  • 1 Helpful

Delivery

Hi,  I ordered my upgrade on the 14th feb and I still haven’t received any updates on when my phone will be getting delivered? 

Awaiting confirmation 4 days

I have ordered the iphone 11 and received an email so i can track the delivery. After 4 days it still says awaiting confirmation. I can see the phone is in stock on the website and in local stores so what is the holdup? Ee advertises same/ next day d...

Do live chat people actually know what they're talking about

..... ..was checking on my upgrade ... Was told yes all was fine with my upgrade to s20 ultra and would be with  me in 7 working days !!!!! I pointed out handset not realised till 13th he agreed but said I would be getting mine quicker lol... . So no...

Kdonna by Established Contributor
  • 891 Views
  • 3 replies
  • 0 Helpful

Online order tracking

Placed order for upgrade Samsung S20 ultra on 11th .. .Got order confirmation . .Spoke to someone via chat on 12th and order was confirmed . .. But when I put tracking info on comescomes it with nothing .... 

Kdonna by Established Contributor
  • 733 Views
  • 5 replies
  • 0 Helpful

No Order Updates

Placed an upgrade order yesterday morning 14-2-20 had an email saying we've got your order with all the details , had no further updates and no transaction showing on online bank for upfront cost. Order number begins with xko and says we cant show th...

AndyRH41 by Visitor
  • 578 Views
  • 2 replies
  • 1 Helpful

Photo ID expired

Hi all, I messed up here admittedly - placed an order for my new phone and went to collect today - was foolish to assume an expired passport for ID would be fine so legally I couldn't get the phone. I don't have a drivers license, so I really have no...

Phone call from 01844398610

I upgraded to a new phone yesterday without realising it was out of stock but it was available to order however it now says it’s in stock but I’ve not had an email to say been despatched and I had a phone call from this number 01844398610 but I misse...

Ellhol by Visitor
  • 1348 Views
  • 2 replies
  • 1 Helpful

Moved address

Can my upgrade phone be sent to the channel islands

No update from EE or DPD

Hi, On 08/02/2020 approx 1pm, I ordered a Samsung 43" 4k Smart TV as an add-on onto my current phone contract.The upfront cost was paid as stated on my bank statement, I received the initial email from EE from the customer service team titled "about ...

Jakyjj94 by Explorer
  • 950 Views
  • 3 replies
  • 2 Helpful