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Disney Plus - Buffering issues even with fast internet

camy252
Established Contributor
Established Contributor

‎02-12-2020 11:09 AM - edited ‎02-12-2020 11:11 AM

I'm currently troubleshooting an issue with my Disney Plus streaming and an expert in mobile ISPs has suggested my carrier could be throttling speeds from specific companies due to them having contracts with other streaming providers.

 

Basically I'm getting buffering every 10mins when trying to watch the Mandalorian on Disney Plus but have no issues with Netflix or Prime.  I get average 60-80mbps wired connection to a 4K Firestick.  However my TV is 1080p so I'm even more surprised it cant handle that data.  With those speeds however, I should be able to handle 4k if i wanted to.

 

I hoped it was just a peak time/disney plus server bottleneck but my friends and family who watch shows at peak times, with about the same speeds as me, never have buffering.

 

It could be Firestick issues although again, Netflix and Prime work perfectly.  Im just trying to remove likely causes from the equation and this expert made a very good case for my carrier being the issue.

 

Has anyone had any buffering issues when using Disney Plus on a 4GEE home internet setup?  Is it possible EE are throttling speeds to limit 4k streaming?

 

Equipment:

TP-Link MR600 router

Ethernet connected Amazon 4k Firestick

LG 1080p TV

 

 

0 Helpful
3 REPLIES 3
Jon_K
Former EE Employee

‎02-12-2020 02:36 PM

Hi @camy252.

 

Have you ever used Disney Plus with another form of provider?

 

Are your Disney app and Firestick up to date?

 

Jon

0 Helpful
camy252
Established Contributor
Established Contributor
In response to Jon_K

‎07-12-2020 01:29 PM - edited ‎07-12-2020 01:31 PM

Ive not used Disney Plus with another provider but my friends and family run it without this issue.

 

Both apps and firestick up-to-date.

 

I fixed it by turning quality from automatic to moderate.  Bit annoying it doesnt say at which quality it runs these at, but i hoping the issue was that automatic was running 4k even though my TV is 1080p.  No longer buffering so likely its now running at 1080p.

 

That still is a bit concerning as my speeds should handle 4k streaming without issue.

 

I did get some feedback by an expert who suggested EE could be throttling speeds from certain streaming providers due to conflicts of contracts.  Which explains why netflix works fine.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to camy252

‎07-12-2020 01:50 PM

Glad you got it sorted @camy252

 

Thanks for letting us know. 🙂

 

James

0 Helpful