EE upgrade order

[MG18]

I ordered an upgrade Saturday afternoon and haven't received any updates on it. When should I expect it? 

[Katie_B]

Hi @MG18. 

Thanks for upgrading with us. 

What phone did you go for?

Please provide the colour and memory size and I will look to see what our current delivery guidance is for this. 

Katie 🙂

[MG18]

It's a black good as new Huawei p30 pro. I believe it was 125 storage size. 

Thank you.

[Katie_B]

Hello @MG18. 

Did you order this online?

I can only find this Huawei good as new device. 

Did you receive a confirmation email?

Katie 🙂

[MG18]

Yes I did order online and yes I was sent a confirmation email. It isnt that one it's the P30 pro.

[Katie_B]

Hi @MG18. 

I am unable to find this device on the EE Shop. 

Please give us a call so our customer care team can ensure your order is progressing. 

Katie 🙂

[MG18]

How do I cancel my order.

[Katie_B]

Hi @MG18. 

To make any changes to your existing order please give our customer service team a call. 

Katie 🙂