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Discount not showing

Garredp
Investigator
Investigator

‎19-09-2021 06:41 PM

Hey everyone 

Recently upgraded and my contract updated to the new one today however on the phone the gentleman told I had a discount however the discount isn't appearing and its not the price I agreed on just wondering how long it could take for it to appear, I would call them but im currently away from home and don't have a good signal

Many thanks in advance 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎19-09-2021 06:43 PM

Hi @Garredp 

 

Any discount won't show until it is applied to your first bill.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Garredp
Investigator
Investigator
In response to Northerner

‎19-09-2021 06:44 PM

Oh okay so if I don't see it on my next bill then I should contact them?

0 Helpful
Northerner
EE Community Star
EE Community Star
In response to Garredp

‎19-09-2021 07:07 PM

Hi @Garredp 

 

Yes, if it doesn't show up on your bill then you need to speak to EE CS on 150. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.