Discount not showing
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19-09-2021 06:41 PM
Hey everyone
Recently upgraded and my contract updated to the new one today however on the phone the gentleman told I had a discount however the discount isn't appearing and its not the price I agreed on just wondering how long it could take for it to appear, I would call them but im currently away from home and don't have a good signal
Many thanks in advance
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19-09-2021 06:43 PM
Hi @Garredp
Any discount won't show until it is applied to your first bill.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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19-09-2021 06:44 PM
Oh okay so if I don't see it on my next bill then I should contact them?
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19-09-2021 07:07 PM
Hi @Garredp
Yes, if it doesn't show up on your bill then you need to speak to EE CS on 150.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
