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Delivery

Rebeck21
Investigator
Investigator

‎08-12-2020 05:15 PM

Hi, 

 

I ordered an upgrade - Samsung S20 FE in red on the 6th December and I havent had any further information on when it will arrive.. I checked the tracking but nothing has updated and wondered if there was an issue.

 

Any help would be greatly appreciated 🙂

0 Helpful
6 REPLIES 6
Christopher_G
EE Community Support Team

‎09-12-2020 07:55 AM

Hi @Rebeck21

 

Welcome to the community.

 

The current guidance on the website is that the red version is out of stock but to expect dispatch within 7 days.

 

DPD will be in touch when it's ready to deliver.

 

Thanks for your patience.


Chris

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Rebeck21
Investigator
Investigator
In response to Christopher_G

‎09-12-2020 08:52 AM

Thank you for the swift reply.

 

It said it was in stock when I ordered and says in stock item on the email. 

 

Thank you for letting me know though! 

 

 

0 Helpful
Christopher_G
EE Community Support Team
In response to Rebeck21

‎09-12-2020 08:58 AM

OK thanks.

 

Did you get another email afterwards saying it was out of stock, @Rebeck21?


Chris

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Rebeck21
Investigator
Investigator
In response to Christopher_G

‎09-12-2020 09:41 AM

No I didnt receive one.

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Christopher_G
EE Community Support Team
In response to Rebeck21

‎09-12-2020 09:47 AM

OK thanks, @Rebeck21

 

It may be worth checking your order with our Mobile Care team. If it was in stock when you ordered, it should have been dispatched.


Chris

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Rebeck21
Investigator
Investigator
In response to Christopher_G

‎09-12-2020 10:31 AM

Thank you very much for your help, il try that! 🙂

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