Delivery

[DeadpoolSy]

Hi, I ordered a Apple 13 pro max last Tuesday and all I have had a text saying order confirmed. I have had no delivery info or my phone delivered yet??????

[Northerner]

Hi @DeadpoolSy 

Have you checked EE order tracking?

https://myaccount.ee.co.uk/orderdetails

At best you are looking at possibly 28 days if EE can obtain stock. There are many threads on this issue.

Thanks

[DeadpoolSy]

Yeah I tried the EE tracking and it didn't show anything... I am assuming its all to do with goods coming from China and being stuck at the docks with the back log of containers... I work for a distribution company and we have containers stuck at the docks.

[Jon_K]

Hi @DeadpoolSy.

As soon as there is any movement on your order it'll be updated in the tracker. You'll also get a text from DPD when your order is ready to be delivered.

What colour and memory size phone did you order?

Jon

[EJW1]

I ordered mine on 19th November and have still not received mine, I ordered the iPhone 13 pro max 128gb graphite 

[Jon_K]

Hi @EJW1.

Welcome to the community.

The current guidance is to expect dispatch within seven days.

Have you checked the order tracker for an update?

Jon

[DeadpoolSy]

I ordered the same 128gb Graphite

[Jon_K]

Thanks @DeadpoolSy.

If you're unable to get an update from the tracker, I'd recommend getting in touch with our Customer Care team.

They will have access to your account to give you an update.

Jon

[DeadpoolSy]

I tried to call delivery dept yesterday and got an automated message saying service unavailable

[James_B]

Hi @DeadpoolSy,

Which number did you call?

James