Delivery

[Eve123]

I ordered a new phone yesterday via upgrading and paid extra to get it delivered to me today. However I never received a confirmation email or text, and so I do not have the order number to be able to track it.

I was just wondering if anyone could help with this?

Thanks 

[Northerner]

Hi @Eve123 

Have you checked your junk/spam email folders? 

Thanks

[Eve123]

Hi, 

yes I’ve checked everywhere.

I downloaded the DPD app and it says they have got the order details this morning at 11am, but I rang EE at 2pm yesterday and paid extra to get it delivered today but I don’t think it’s looking likely .

[Christopher_G]

Hi @Eve123

Have you heard anything from DPD yet?

Chris

[Eve123]

@Christopher_G 
hi,

No, I’ve heard nothing from them, no email or text and no update on the app

Thanks 

[Christopher_G]

I'm sorry to hear that, @Eve123.

It's worth keeping an eye on the DPD app for updates. If it doesn't come today, I'd suggest speaking to our Mobile Care team about your delivery fee.

Chris

[Eve123]

@Christopher_G 

Okay thank you! 
Eve