Delivery

Eve123
Investigator
Investigator

‎07-03-2021 11:04 AM

I ordered a new phone yesterday via upgrading and paid extra to get it delivered to me today. However I never received a confirmation email or text, and so I do not have the order number to be able to track it.

I was just wondering if anyone could help with this?

Thanks 

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6 REPLIES 6
Northerner
EE Community Star
EE Community Star

‎07-03-2021 11:51 AM

Hi @Eve123 

 

Have you checked your junk/spam email folders? 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Eve123
Investigator
Investigator
In response to Northerner

‎07-03-2021 11:55 AM

Hi, 

yes I’ve checked everywhere.

I downloaded the DPD app and it says they have got the order details this morning at 11am, but I rang EE at 2pm yesterday and paid extra to get it delivered today but I don’t think it’s looking likely .

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Christopher_G
EE Community Support Team
In response to Eve123

‎07-03-2021 01:52 PM

Hi @Eve123

 

Have you heard anything from DPD yet?

 

Chris

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Eve123
Investigator
Investigator
In response to Christopher_G

‎07-03-2021 01:55 PM

@Christopher_G 
hi,

No, I’ve heard nothing from them, no email or text and no update on the app

Thanks 

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Christopher_G
EE Community Support Team
In response to Eve123

‎07-03-2021 02:48 PM

I'm sorry to hear that, @Eve123.

 

It's worth keeping an eye on the DPD app for updates. If it doesn't come today, I'd suggest speaking to our Mobile Care team about your delivery fee.


Chris

Eve123
Investigator
Investigator
In response to Christopher_G

‎07-03-2021 02:50 PM

@Christopher_G 

Okay thank you! 
Eve 

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