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Community Activity
EE Smart 4G Hub
Hi,hopefully someone might have the answer to this.I bought this hub from EE shop about Jan 25,it works ok but i have to re-boot it every single day without fail.It is driving me nuts,hope someone can help.
43gb used up in 3 hours?
So, I just moved into a new house and we don’t have any wifi so it’s been a big struggle with managing data, etc. This morning at 12:30am, my data ran out so I bought a brand new pack which redeemed and gave me my usually 43.5GB (see photos attac...
Great customer service.
Yesterday, I was having an issue with my phone freezing,and was unable to use it. As an ee customer,I called into the Sheffield branch, on The Moor. A gentleman there resolved the issue really quickly for me, and I'm extremely grateful.Unfortunately...
Website and App still not working
Three months on and still no working App or Website, tried everything even called and was called back twice by different depts. the up shot is your App and Website are not fit for purpose. each "customer service" idiot has a script and that's all the...
TWO ROUTERS LATER AND STILL NO INTERNET
Following 12-months excellent full fibre broadband service at our holiday home 4-weeks ago the internet went down with the router showing a green light. Two subsequent calls with the EE trouble shooting team led to a new router being sent, apparently...
BT EasiCom 1000
I've got a BT EasiCom 1000 land line phone I've used for years.I've gone to VOIP on my EE router, and the phone doesnt work correctly.I can make outgoing calls no problem, but incoming calls are rejected at the callers end.For example, it I call my h...
Two year contract at an end. Why am I still paying for the phone.
Why am I still being charged the full amount as my contract has ended.
Vast quantity of random MAC Addresses showing-up since last Firmware Update
Hi all - I'm hoping someone can advise me on what's now occuring, chez moi.I have an SH32B, connected to FTTP.The latest Firmware was installed on 25th June 2025.r3.8.11-R-1414606-PROD-83002, with the GUI now at 2.36.9.Since that FW update, the Techn...
Overcharged re Roaming abroad
According to news reports EE have overcharged end of May beginning of June. For the last 10 years we have had nothing, this year for the 11days we were in Spain both our phones have been charged for roaming services even though we used the hotels WiF...
