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09-12-2020 10:45 AM
Hello, I was expecting my phone delivery this morning, and it never arrived (I was up and waiting for the full expected time) and now DPD says the package was refused and is being returned to EE? I've had not actual contact from k anyone, I can't track the order on my EE website and I'm lost on what to do? Thanks
09-12-2020 12:46 PM
Hi @Andeelash96
Welcome to the community.
Sorry to hear that your delivery didn't go through. I'd recommend speaking to our Mobile Care team so that they can check what's happened and organise a re-delivery.
Chris