Delivery failed: The driver do not have my contact number

HEHENG · ‎23-10-2020

Hi team,

My new iphone 12 delivery today failed because the driver do not have my contact number. I asked DPD to add my contact number on it but it said only the sender can amend the information. The tracking number is xxxxxxxxxxxxxxx. Can someone help to check it? Thanks.

[mod edit: please do not post order numbers on the public board. Thanks!]

Northerner · ‎23-10-2020

Hi @HEHENG

You will need to speak to CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎23-10-2020

Hi @HEHENG

You will need to speak to CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Delivery failed: The driver do not have my contact number