Delivery date avaiting confirmation?

Wons89
Investigator
Investigator

‎23-03-2020 09:47 PM

Hello everyone. I've been ordered my new galaxy S20 Ultra 8 days ago and I still waiting for confirmation of delivery date. No message or email after so many days?! It's that normal with EE? Just pay us and... Many thanks and Bravo

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎23-03-2020 11:03 PM

Hi @Wons89 

 

Honestly I wouldn't expect it any time this month or maybe next month. These are in short supply and given that Samsung aren't able to manufacture or ship them then the only ones available are the ones already in warehouses. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Wons89
Investigator
Investigator
In response to Northerner

‎23-03-2020 11:10 PM

So why someone from Your team who spoke with me setting up my upgrade
didn't explain could be long avaiting time for it? Any word about it? All
week I'm checking if you updated something about it......
0 Helpful
Sygleave88
Investigator
Investigator
In response to Wons89

‎23-03-2020 11:45 PM

Im in exactly same boat. Just got to take it on the chin this time. seen as much bigger things are happening right now. Frustrating as it is. 

0 Helpful
Christopher_G
EE Community Support Team
In response to Wons89

‎24-03-2020 08:57 AM

Hi @Wons89

 

Welcome to the community and thanks for ordering.

 

All orders are subject to stock from the manufacturer and we're working with them to ensure we can fulfil orders as quickly as possible.
 

Thanks for your patience so far.

 

Chris

0 Helpful