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Delivery Dispute

La-cook
Visitor

‎08-07-2021 06:29 PM

I placed an order online for a new device. After two failed delivery attempts DPD sent an email on Wednesday to say my device had been delivered. I was at home and did not receive my delivery. I contacted EE and they have raised a dispute with DPD. However DPD are saying the drivers GPS was outside my address at the time of delivery. No signature obtained and no photo taken as proof of delivery and I haven’t got

my new phone.

 

what do I do now? Has anyone else experienced the same thing? 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎08-07-2021 09:29 PM

@La-cook  Call EE customer services and tell them as they will need to looking to this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Jon_K
Former EE Employee

‎09-07-2021 07:59 AM

Hi @La-cook.

 

Welcome to the community.

 

I'm sorry to hear this has happened.

 

You can find all ways to get in touch on our Contact Us page. Our Customer Care team will be able to access your account and look into this further.

 

Jon

0 Helpful