Delayed transfer of old mobile number to new EE contract

[Htid123]

Hi, I ordered an iPhone 11 last Sunday and completed the PAC Code request to transfer my old number to my new EE contract during the order. I have since requested to transfer my old number again on Tuesday using the online EE transfer form but number has still not been transferred. Is there a delay in processing this request at present or could there be another problem? 

[Gemmapeach60]

Hi there, 

I am having the same problem. Completed online form, waited 7 days and still no transfer? 

Please can you help? 

Kind regards 

Gemma 

[Htid123]

Hi, your best bet is to phone them through 150 as they had no record initially of my request to transfer. Hope that helps 

[Katie_B]

Good Morning @Gemmapeach60. 

Thanks for coming to the community. 

Did you receive an acknowledgment for your number port request?

If yes, I would recommend giving us a call so our customer care team can look into this further.

Katie 🙂

[SaraCornelius]

Hi,

ive had the same issue. Got a PAC code. Filled out the form on Monday and received an email saying it would take 1 working day. Still hasn’t happened. Filled out the online form again today and got the same email. 

when can I expect to get the number changed over? 

thanks

sara

[James_B]

Hi @SaraCornelius,

Welcome to the EE Community. 🙂

I've sent you a private message. Please take a look and get back to me when you have a moment.

Thanks

James