Delayed transfer of old mobile number to new EE contract

[Htid123]

Hi, I ordered an iPhone 11 last Sunday and completed the PAC Code request to transfer my old number to my new EE contract during the order. I have since requested to transfer my old number again on Tuesday using the online EE transfer form but number has still not been transferred. Is there a delay in processing this request at present or could there be another problem? 

[Rach39]

I also filled out a form in Tuesday and haven't heard anything? Hopefully its just a delay rather than a problem.

[Leanne_T]

Morning @Htid123 @Rach39

Thank you both for coming to the community.

I would like to help you both get your number transfer looked into.

To do this I have sent you a private message on here. Please take a look and get back to me when you have a moment.

Thanks 🙂

Leanne.

[F13]

I have also been waiting a week now, my number has not moved over but received my first bill in yesterday! 

[Leanne_T]

Hi there @F13

Thanks for coming to the community.

Did you complete the online number transfer form?

Or, did you request the number transfer when you ordered your EE phone?

Leanne.

[F13]

I got told to put my new sim card in my new phone and put in the Pac code when phone starts up and wait 3-5 days and it will update when the number has swapped round. Did EE not receive my Pac code? 

[Leanne_T]

Hi @F13

Thanks for the quick reply.

To help you get this looked into I have sent you a private message on here for some extra details 🙂

Leanne.

[F13]

I'm just off the phone to one of your advisors and for some reason the Pac code hasn't been activated, they have put it through again and I have to wait 4 more days. 

[Hooly]

Rather than starting another thread & acknowledging the problems you are encountering at EE at the moment.

I've been waiting over a week since registering my PAC code as well.  Any help will be gratefully appreciated. 🙂

[F13]

I phoned 150 and went to tech department spoke to someone rather than a bot and have been told my previous contractor never activated my Pac so have to wait until Monday. Hope this helps