Delayed transfer of old mobile number to new EE contract

[Htid123]

Hi, I ordered an iPhone 11 last Sunday and completed the PAC Code request to transfer my old number to my new EE contract during the order. I have since requested to transfer my old number again on Tuesday using the online EE transfer form but number has still not been transferred. Is there a delay in processing this request at present or could there be another problem? 

[Leanne_T]

Hi there @Hooly

Thanks for coming to the community.

Did you complete the online number transfer form a week ago?

Have you spoken to our Mobile Care team at all about the transfer?

Speak soon 🙂

Leanne.

[Hooly]

Yep, did the online PAC a over a week ago.  Tried the bot no result.  Called the 150 number can't wait the hour as I am at work.

Will try the latter again later. 

[GPatterson]

Hi there 

I am experiencing a delay in my old number being transferred to my new EE phone. I completed the online transfer form on Wednesday morning. 

Are there general delays at the moment?

Thanks  

[Leanne_T]

Hi there @Hooly

Let me know how you get on, after you have spoken to our Mobile Care team.

Leanne 🙂

[Leanne_T]

Hi there @GPatterson

Thanks for coming to the community.

If you give us a call on 150, our Mobile Care team can check your account for you and give you an update on the number transfer request.

Let me know how you get on 🙂

Leanne.

[Rach39]

Hi there, I filled my form out on Tuesday and hadn't heard anything. Spoke to EE this morning, for some reason the request hadn't gone through. The person I spoke to has re submitted it and it should port over on monday 🤞 

[Rach39]

Hi leanne, 

Spoke to someone this morning and for some reason my form hadn't gone through? But they resubmitted it for me and with any luck the number should port over on monday 🤞 

[Leanne_T]

Hi @Rach39

Thanks for coming back and giving me an update 🙂

Our transferring your number to EE Help page has information on what to expect on Monday 🙂

Let me know how it goes on Monday.

Thanks.

Leanne.

[Hooly · Accepted solution]

Hi @Leanne_T 

Got through on 150 quite easily this time having failed miserably earlier in the week.

Spoke to a really helpful & very cheery guy call Graham.  Pretty well the same issue as the others are reporting as my PAC code wasn't registered despite doing it twice.

Transfer will be done early next week.  No real issue there for me.

Thanks for your help

Pete

[Leanne_T]

Thanks for coming back and letting me know @Hooly

If you need anything further, you know where we are 🙂

Have a lovely weekend.

Leanne 🙂