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Very low speeds - Mobile Broadband 5G/4G

I have 5G connection, 3 bars, but very low speeds 3.73 Mbps download and 0.91mbps upload. I was quoted about 100-150mbps for both.While download speeds can be faster upload speeds never get above 5mbps. I've tried moving the router around to get bett...

Jody1976 by • Explorer
  • 32 Views
  • 2 replies
  • 1 Helpful

EE TV Pro Box

Received this today as a replacement for ailing BT TV box.  Set up generally OK but can't access Netflix because of YVM105 code issue which is apparently related to BB connection.  I've unplugged both the box and router as advised in the error code i...

Merantun by • Established Contributor
  • 30 Views
  • 2 replies
  • 0 Helpful

Resolved! Unable to see bills for mobile or broadband

I’ve been with EE since mid February 24 and I still can’t see my bills on the app. I keep getting EE phoning me to say that they have now resolved the issue and I should be able to see them in a week or so ( I think this is just a get out of the issu...

Caller identity - number seen even when turned off?

I set 'Send my caller identity' to 'off', but the person I was ringing was able to see my number.I tried ringing a couple of other numbers to check and their display said 'private number' or 'number withheld' which is what I would expect.Can anyone e...

Soo8 by • Explorer
  • 64 Views
  • 7 replies
  • 0 Helpful

Urgent help

Hi I’m currently abroad outside of the EU, I can’t access my account online or via the app due to an error with date of birth that I tried to sort before going away. The adviser said it’s a common error and will try to sort it once I’m back. so my di...

Lp891 by • Visitor
  • 4 Views
  • 0 replies
  • 0 Helpful

EE Tv box and AV receiver

I currently have my EE tv box connected to my Denon av receiver using the hdmi in port with the receiver output connected to my Samsung tv using an hdmi cable. I also have a fire cube connected to the receiver. I can control the tv and receiver using...

Mike_9T by • Visitor
  • 709 Views
  • 6 replies
  • 0 Helpful

No delivery update

I joined EE and ordered a phone. EE says it’s dispatched but the status hasn’t changed in a while whereas DPD had received the parcel and updated to say it’s being returned to EE without attempting a delivery. Why? How do I get my order? 

Absolute joke

Signed up to a new contract of 50gbt and given 20gbt customer service team are an absolute joke no one is willing to sort this out keep telling me to wait a few more days been 4 days of pure hell. Want to cancel this contract already and go with anot...

MsRoye by • Investigator
  • 90 Views
  • 8 replies
  • 1 Helpful
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